Frequently Asked Questions
WHAT ARE EXOSLEEVES CUSTOMER SERVICE HOURS?
We are available to answer your calls, emails and chats:
Monday-Friday — 10:00am - 5:00pm
Saturday — 10:00am - 2:00pm
DO YOU SHIP INTERNATIONALLY?
Yes, we ship internationally! When you place an order at our store and enter your address, you'll see international shipping options which will calculate the shipping costs for you.
HOW DO I TRACK MY PACKAGE?
When the order has shipped, you will receive to a tracking number to the email that you have provided. This tracking number will provide you with more details about the arrival of your product.
WHAT IF I PURCHASED THE WRONG SIZE?
If you receive your knee sleeve and it does not fit, we make it very easy to make an exchange for the correct size. All purchases need to be sent back to our fulfillment center at:
5280 Cedar Hammock Pl
Sarasota 34232
Please be sure use a carrier that provides a tracking number and send the tracking number to hello@exosleeve.com to facilitate your exchange.
HOW IS THE SLEEVE SUPPOSED TO FIT?
Our knee sleeves are made for the ultimate support. These are supposed to feel snug. That’s how you know they’re doing their job! If you have any questions on your size, please visit our sizing page.
WHAT IS YOUR RETURN POLICY?
We can facilitate returns within 30 days of purchase.
CAN WE CUSTOMIZE YOUR PRODUCT?
We do allow customizations on wholesale purchases. Please contact us for more info.
WHAT IF I WANT TO SELL EXOSLEEVES AT MY STORE/GYM?
If you are interested in selling Exosleeve in your store or gym, please complete the form on our wholesale page.
HOW DO I EXCHANGE MY SLEEVE IF I BOUGHT IT FROM AMAZON OR A RETAILER?
All purchases not made through exosleeve.com need to be processed through that retailer.
DO YOU SPONSOR EVENTS?
We definitely do! Please contact us